Terms and Conditions

Terms and conditions for cooperation with SmartSenso

General vilkår and betingelser

Applicable to standard agreements

1. General conditions

These terms and conditions apply to all agreements for the purchase and rental of SmartSenso's products and services.

By entering into an agreement with SmartSenso, you accept these terms and agree to abide by them in connection with the use of our products and services. Please note that these terms are standard terms and separate agreements may be made with individual customers as needed.

SmartSenso offers a range of intelligent sensor solutions for various purposes, including waste management, temperature monitoring, water damage prevention, air quality measurement and much more. Our solutions are designed to give you precise insight and control over your systems.

2. Prices and payment

All prices are in Danish kroner and exclude VAT. Payment is made monthly in advance for subscription services.

For larger customers and special solutions, special pricing terms can be agreed. Contact our sales department to learn more about the possibilities for customized pricing agreements that suit your specific needs and scope.

Terms of payment

  • Billing is done monthly in advance.
  • Payment deadline: 14 days
  • Automatic payment via credit card or MobilePay is possible
  • Special payment terms can be agreed for larger customers.

3. Delivery terms

Delivery times

Installation of sensors is usually carried out within 1-3 working days after confirmed order. Exact installation time is agreed individually. For larger projects or special installations, other time frames can be agreed.

During installation, we ensure that all sensors are correctly set up and calibrated. Our technicians provide a thorough review of the system and instruction in the use of our platform.

Our experienced technicians ensure that the installation is carried out with minimal disruption to your daily operations. We adapt to your needs and can carry out the installation outside of normal working hours if necessary.

4. Subscription Terms

No commitment period

The subscription runs until cancelled.

30 days notice

The notice period is 30 days.

Flexible solution

There is no commitment period.

Complete solution

Installation is included in the price

Our subscription model gives you maximum flexibility and security. You only pay for the sensors you need and can easily scale up or down as needed. For larger customers, individual agreements can be made with special terms that deviate from these standard terms.

For customers with special needs or larger installations, we offer the opportunity to enter into tailored agreements that may include:

  • Customized notice periods
  • Special pricing models based on volume
  • Dedicated support agreements
  • Custom-developed solutions and integrations

Contact our sales department to learn more about the possibilities for a customized agreement that suits your specific needs.

5. Support and service

Support and service are included in the subscription and include:

24/7 technical support

Always access to technical support

Ongoing software updates

Always the latest functionality

Sensor maintenance

Regular maintenance

Replacement in case of defect

Quick replacement of defective units

Detailed documentation

Access to comprehensive user guides

For customers with special support needs, we can offer extended support agreements that may include:

  • Dedicated support contact
  • Guaranteed response times
  • Regular status meetings
  • Customized reports and analytics

6. Liability and warranty

SmartSenso provides a 2-year warranty on all hardware components. We are responsible for ensuring that the equipment functions as described and that data is processed securely.

Warranty terms

Our warranty covers:

  • Production and material defects
  • Sensor functionality and measurement accuracy
  • Software and firmware

We cannot be held liable for any indirect or consequential loss arising from the use of our products. Our total liability is limited to the amount you paid for the product.

For customers with special needs, extended warranty terms can be agreed upon, which may include:

  • Extended warranty period
  • Guaranteed replacement time
  • Extended damage coverage

7. Changes

SmartSenso reserves the right to change these terms and conditions with 30 days' notice. In the event of significant changes, you will receive direct notification via email.

If you continue to use our services after changes have taken effect, this will be considered your acceptance of the modified terms.

8. Separate agreements

SmartSenso offers the opportunity to enter into separate agreements with customers who have specific needs or wishes that deviate from our standard terms.

Options for separate agreements

  • Tailored pricing models for larger installations
  • Customized subscription periods and cancellation terms
  • Custom-developed solutions and integrations
  • Extended support and service levels

In the event of separate agreements, the specific terms of the individual agreement will prevail over these standard terms and conditions in the event of any inconsistency.

Contact our sales department to discuss the possibilities for a tailor-made agreement that suits your specific needs and wishes. We are flexible and open to finding the solution that creates the most value for you.

Do you have questions about our terms and conditions?

We are ready to help you with any questions.